At Strakers, we’re committed to respecting and protecting your privacy.
Strakers is a trading name of Strakers (Holdings) Ltd whose registered number is 05953335 and registered office is 7-7c Snuff Street, Devizes, Wiltshire, SN10 1DU.
How do we collect personal information about you?
We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you:
We also obtain personal information relating to you using automated technical means when you visit our website.
What type of personal information is collected?
The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.
The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.
How long do we retain your personal information?
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.
We hold your information only as long as necessary for each purpose we use it. For further information on our retention policy please contact us.
How do we use your personal information?
Strakers is what’s known as the ‘controller’ of the personal data you provide to us. We will usually collect basic personal data about you including your name, postal address, telephone number and email address.
Sometimes we will need to collect additional information about you such as financial information, your date of birth, ethnicity or gender. We will be very clear about the purpose for which we require such information and we would collect and process it with your specific consent.
Why we need it
We collect your personal data in connection with carrying out our services. That may include providing property valuations, rental valuations and interviewing prospective tenants. Sometimes, with your consent, we will process your personal data to provide you with information about our work or our activities that you have requested or are expecting. This may include information about properties for sale or rent as well as feedback forms and newsletters about market developments.
Strakers also processes your data when it is in your legitimate interests to do this and when these interests do not override your rights. Those legitimate interests include providing you with information on our services, industry, company updates, newsletter requests, feedback, competitions, helping you with a complaint and other activities.
When you browse our website we collect some information about you needed to fulfil your request or to enable us to provide you with a more personalised service. That information is known as cookies. You don't have to disclose any of this information to browse our site. However, if you choose to withhold requested information, we may not be able to provide you with certain services.
We will also hold information about your details so that we can respect your preferences for being contacted by us.
There are some regulatory reasons why we might need to retain your data such as the Right to Rent rules or for tax purposes.
We may use the information that we automatically collect using technical means through our website to:
We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us).
We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.
Who has access to information?
We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to:
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.
We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
You have the right:
To exercise any of these rights, email us at Rachael.firstname.lastname@example.org or write to us at 33/34 Market Place, Chippenham, Wiltshire, SN15 3HP. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.
If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.
Security precautions in place to protect your information
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy.
Links to other websites
Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in July 2018.
You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk.